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Тема: Удаление лицензии ISPManager Lite

  1. #1
    Senior Member
    Регистрация
    23.10.2014
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    По умолчанию Удаление лицензии ISPManager Lite

    Здравствуйте!

    При попытке удаления лицензии ISPManager Lite от виртуального сервера в биллинге получаем задачу в разделе "Текущие операции" с ошибкой ниже.
    Что и где надо поправить? Каких прав ему не хватает?

    Заранее благодарю.

    Описание задачи: При изменении параметров услуги "VPS-2 #2495 (141.###.###.###, test.provider.ru)" инициирована обработка лицензии на панель управления. Приведите лицензию в соответствие с заказанным у услуги значением и закройте задачу.

    Информация об ошибке
    2018-09-29 11:35:03 Модуль обработки 'Лицензии ISP' (id = 14)
    2018-09-29 11:35:09 Ошибка: У вас недостаточно прав для доступа к suspend (type: 'access'; object: 'suspend'; value: ''; msg: 'Insufficient privileges to access 'message: 'У вас недостаточно прав для доступа к suspend '

    log:
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT name FROM processingmodule WHERE id = 14'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT IFNULL(parent, 0) FROM item WHERE id = 2495'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT it.intname FROM item i JOIN pricelist p ON p.id=i.pricelist JOIN itemtype it ON it.id=p.itemtype WHERE i.id=2495'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT module FROM processingmodule WHERE id = 14'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingparam WHERE processingmodule=14'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingcryptedparam WHERE processingmodule=14'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT processingmodule FROM item WHERE id=2498'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT module FROM processingmodule WHERE id = 14'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingparam WHERE processingmodule=14'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingcryptedparam WHERE processingmodule=14'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT it.intname, pm.module, i.id, i.remoteid, i.parent, i.processingmodule, i.lastpricelist, p.intname as pricelist_intname, i.pricelist, i.period, i.status, i.expiredate, i.opendate,i.account AS account_id, a.name AS account_name, p.project, i.cost FROM item i LEFT JOIN account a ON a.id = i.account JOIN pricelist p on p.id=i.pricelist JOIN itemtype it on it.id=p.itemtype LEFT JOIN processingmodule pm on pm.id=i.processingmodule WHERE i.id=2495'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT IFNULL(parent, 0) FROM item WHERE id = 2498'
    Sep 29 11:35:03 [9235:1] db EXTINFO Query: 'SELECT IF(p.addontype = 3, ei.intname, '') AS remoteid FROM item i JOIN enumerationitem ei on ei.id = i.enumerationitem JOIN pricelist p ON p.id = i.pricelist WHERE i.id = 2498'
    Sep 29 11:35:03 [9235:1] rpc EXTINFO Query('authinfo=*&func=getitem&remoteid=2498')
    Sep 29 11:35:05 [9235:1] db EXTINFO Query: 'SELECT it.intname FROM item i JOIN pricelist p ON p.id=i.pricelist JOIN itemtype it ON it.id=p.itemtype WHERE i.id=2495'
    Sep 29 11:35:05 [9235:1] rpc EXTINFO Query('authinfo=*&out=xml&func=vds&filter=on&id=78 23881')
    Sep 29 11:35:07 [9235:1] db EXTINFO Query: 'select intname, value from itemparam where item=2498'
    Sep 29 11:35:07 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM itemcryptedparam WHERE item = 2498'
    Sep 29 11:35:07 [9235:1] db EXTINFO Query: 'SELECT it.intname, pm.module, i.id, i.remoteid, i.parent, i.processingmodule, i.lastpricelist, p.intname as pricelist_intname, i.pricelist, i.period, i.status, i.expiredate, i.opendate,i.account AS account_id, a.name AS account_name, p.project, i.cost FROM item i LEFT JOIN account a ON a.id = i.account JOIN pricelist p on p.id=i.pricelist JOIN itemtype it on it.id=p.itemtype LEFT JOIN processingmodule pm on pm.id=i.processingmodule WHERE i.id=2498'
    Sep 29 11:35:07 [9235:1] db EXTINFO Query: 'SELECT processingmodule FROM item WHERE id=2498'
    Sep 29 11:35:07 [9235:1] db EXTINFO Query: 'SELECT module FROM processingmodule WHERE id = 14'
    Sep 29 11:35:07 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingparam WHERE processingmodule=14'
    Sep 29 11:35:07 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingcryptedparam WHERE processingmodule=14'
    Sep 29 11:35:07 [9235:1] db EXTINFO Query: 'SELECT IF(p.addontype = 3, ei.intname, '') AS remoteid FROM item i JOIN enumerationitem ei on ei.id = i.enumerationitem JOIN pricelist p ON p.id = i.pricelist WHERE i.id = 2498'
    Sep 29 11:35:07 [9235:1] rpc EXTINFO Query('authinfo=*&out=xml&func=soft&filter=on&id=7 823881')
    Sep 29 11:35:08 [9235:1] processing INFO Need stop remote item: remote_price = 0 remote_child = 7823881
    Sep 29 11:35:08 [9235:1] db EXTINFO Query: 'SELECT processingmodule FROM item WHERE id=2498'
    Sep 29 11:35:08 [9235:1] db EXTINFO Query: 'SELECT module FROM processingmodule WHERE id = 14'
    Sep 29 11:35:08 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingparam WHERE processingmodule=14'
    Sep 29 11:35:08 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingcryptedparam WHERE processingmodule=14'
    Sep 29 11:35:08 [9235:1] rpc EXTINFO Query('authinfo=*&func=availableprice.project&elid =3541')
    Sep 29 11:35:08 [9235:1] db EXTINFO Query: 'SELECT processingmodule FROM item WHERE id=2498'
    Sep 29 11:35:08 [9235:1] db EXTINFO Query: 'SELECT module FROM processingmodule WHERE id = 14'
    Sep 29 11:35:08 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingparam WHERE processingmodule=14'
    Sep 29 11:35:08 [9235:1] db EXTINFO Query: 'SELECT intname, value FROM processingcryptedparam WHERE processingmodule=14'
    Sep 29 11:35:08 [9235:1] rpc EXTINFO Query('authinfo=*&func=soft.suspend&sok=ok&elid=78 23881')
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO mgr_client::Result::Result(mgr_xml::Xml const&, bool, bool) (lib/libmgr.so.5.169.1 + 0x370) [*0x2b7611ac9210]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO mgr_client::Remote:oQuery(std::string const&) (lib/libmgr.so.5.169.1 + 0x6c0) [*0x2b7611ac2b0b]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO mgr_client::Client::Query(std::string const&) (lib/libmgr.so.5.169.1 + 0x42b) [*0x2b7610d5b2d8]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO processing::ISPpanel::PanelClient::Query(std::stri ng const&) (lib/libprocessingpanel.so + 0x68) [*0x2b7610a752c5]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO processing::BillManager::OnSuspend(int, std::map<std::string, std::string, std::less<std::string>, std::allocator<std:air<std::string const, std::string> > >&) (libexec/pmbillmgr.so + 0x1b5) [*0x2b7610a75a49]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO processing::BillManager::OnClose(int, std::map<std::string, std::string, std::less<std::string>, std::allocator<std:air<std::string const, std::string> > >&) (libexec/pmbillmgr.so + 0x1b9) [*0x2b7610a716df]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO processing::BillManager::OnSetParam(int, std::map<std::string, std::string, std::less<std::string>, std::allocator<std:air<std::string const, std::string> > >&) (libexec/pmbillmgr.so + 0x383f) [*0x2b7610a7816d]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO processing::BillManager::ProcessAddonCommand() (libexec/pmbillmgr.so + 0xffd) [*0x2b7610a8a616]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO processing::BillManager::ProcessCommand() (libexec/pmbillmgr.so + 0x1366) [*0x2b761204c06b]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO processing::Module::Run(int, char**) (lib/libprocessingmodule.so + 0x7bab) [*0x2b7610a8c558]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO ??? (libexec/pmbillmgr.so + 0xa8) [*0x401409]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO ??? (/usr/local/mgr5/processing/pmbillmgr + 0x0) [*0x2b761068b445]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO ??? (/lib64/libc.so.6 + 0xf5) [*0x4016a7]
    Sep 29 11:35:09 [9235:1] backtrace EXTINFO ??? (/usr/local/mgr5/processing/pmbillmgr + 0x0) [*(nil)]
    Sep 29 11:35:09 [9235:1] libmgr ERROR Error: Type: 'access' Object: 'suspend' Value: ''
    Последний раз редактировалось khan66; 29.09.2018 в 15:08.

  2. #2
    Support team Аватар для usaafko
    Регистрация
    06.10.2013
    Сообщений
    2,351

    По умолчанию

    Ошибка возникает в обработчике BILLmanager - у вас не хватает прав на остановку лицензии. Обратитесь в отдел по работе с клиентами

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